Privacy Policy

This policy explains how LogMyChat ("we", "us") at logmychat.com handles your information. A WhatsApp chat is private, often about other people too, so we keep what we receive to the minimum the service needs.

1. What stays on your device

• Your export file. The .zip or .txt is opened by your browser. To show the overview, nothing from the chat is sent to us.
• Photos, videos, stickers and documents inside the export are never uploaded, at any step.
• While you sign in or pay, your browser keeps a copy of the export in its own storage (IndexedDB) for up to one day so you do not have to choose it again. It is removed when your record is built, when you choose another file, or when you clear your browser data.

2. What we receive

• Account details: your email address and name, and an identifier from Google if you sign in with Google.
• The free sample: if you ask for the free transcription on the overview, that one voice message is sent to be transcribed. We do not store it or its text.
• After you unlock a chat: the chat's messages as text (date, time, sender name, message text and attachment file names) and its voice messages, sent over an encrypted connection.
• Payments are handled by Creem (creem.io), our reseller and merchant of record. Creem receives what it needs to take the payment and handle tax, such as your email, billing country and card details. We receive the order status and amount, never your card number.
• Basic technical data such as IP address and browser type, used for security and abuse prevention, and privacy-friendly usage statistics.

3. How voice messages are transcribed, and how summaries and answers are written

Each voice message is sent to a speech-to-text service that processes it on our behalf (such as Cloudflare Workers AI or an OpenAI-compatible provider). The recording is used only to produce the text. We do not keep the audio: once the text is returned, the recording is discarded. We keep the transcript with your record.

When you ask for a summary or ask a question about a chat, the text of that chat (or the parts that match your question), with its transcripts, is sent to an AI text model that processes it on our behalf (such as Cloudflare Workers AI or an OpenAI-compatible provider) to write the summary or the answer. We keep the summary, your questions and the answers with your record, and they are deleted when you delete the chat.

4. Why we use it

• To build, show and let you download your record.
• To charge for it and keep your balance.
• To keep the service secure and stop abuse.
• To answer you when you contact us.

We do not sell your data, show ads based on your chats, or use your chats to train AI models.

5. Other people in your chat

Your chat contains messages from other people. You are responsible for having a lawful reason to process it (for example, keeping a record of your own conversations, or preparing a claim). Please don't upload chats you have no right to use.

6. How long we keep it

• Your records stay in your account until you delete them. Delete a chat from its page to remove its messages, transcripts, summary and answers immediately.
• Deleting your account removes your records with it.
• Payment records are kept as long as tax and accounting law requires.

7. Your rights

Depending on where you live (for example under the GDPR or UK GDPR), you can ask to access, correct, export or delete your data, or object to how it is used. Write to support@logmychat.com and we will answer within 30 days.

8. Security

Data is encrypted in transit (HTTPS). Records are stored with our infrastructure provider and are only accessible to your account. No system is perfectly secure; tell us right away at support@logmychat.com if you suspect a problem.

9. Children

The service is not for anyone under 16.

10. Changes

If we change this policy in a way that matters, we will update the date above and tell signed-in users.

11. Contact

Questions about privacy: support@logmychat.com.