Refund Policy

We want you to pay only for a record that works. This policy explains when LogMyChat gives your money back.

7-day guarantee

Tell us within 7 days of paying if:

• your record could not be built (for example, the export could not be read or voice messages could not be transcribed), or
• the record is clearly wrong (for example, messages missing or dates out of order) and we cannot fix it.

We will either fix it or refund what you paid for that chat.

How the refund is paid

• By default we return the amount to your balance, ready to use right away.
• If you prefer, ask us and we will refund it to your original payment method instead, through Creem, our payment provider. Your bank may take 5 to 10 business days to show it.

What is not covered

• Normal transcription mistakes on unclear recordings (we say clearly that transcripts can contain errors).
• Chats you have already used, when the record was delivered as described.
• Requests made more than 7 days after payment, unless the law where you live gives you more time.

Unused balance

Balance you have not spent can be refunded to your original payment method within 14 days of the payment, on request.

How to ask

Write to support@logmychat.com from the email of your account, with the name of the chat and what went wrong. We answer within 2 business days.